Room information


Arrival:

Your room should be ready for you by 2:00 pm; should this not be the case, for whatever reason, we will of course provide you with another room to change and freshen up.

Departure:

On the day of your departure, the room is available to you until 10:00 am at the latest. If you would like to use your room for longer, please enquire in the restaurant, tel.: 27, whether or not this is possible. If necessary, you can store your luggage with the maid or in the restaurant.

Bathrobe, slippers, towels, blankets and pillows, etc.

If there is anything you need, feel free to ask the maids or in the restaurant. We are more than happy to provide you with a sewing or shoe shine kit. We can provide many things such as additional cables, a triple power socket, toys, pens, etc. All you need to do is ask; we also have spare toothpaste or toothbrushes should you need them.

Faxes, emails, computer printouts and photocopies:

No problem, for a small extra charge.

Opening hours:

We serve breakfast daily between 6:30 am and 10:00 am. If you need an earlier breakfast, we kindly ask you to inform the restaurant by 9:00 pm the night before.

Room service

Room service is possible during the opening hours of the restaurant; there can be delays during peak times. We apologise for this in advance. The room service charge is €3.50.

Laundry:
Upon request, we are happy to take your laundry to the cleaners / to be washed. For this, we kindly ask you to enquire with the restaurant staff.

Safe:

You are welcome to give your valuables to the restaurant staff free of charge. We store your valuables in our private safe. You / we are insured against loss up to a maximum of €5,000.

Minibar:

Unfortunately, not available. However, there is free mineral water in every room.

Liability:

In the event of losing a room key, valuables, luggage in your room or in the public areas of our facilities, the hotel cannot assume any liability. We also do not assume any liability for possible damages/losses, which might occur in your vehicle in the parking area or near the Wassermühle Heiligenthal.

You’re hungry or thirsty?

Our restaurant is open daily from 5:00 pm to 10:00 pm (hot food); on Saturdays, Sundays and holidays we open at 12:00pm. Please call the telephone number 27, to make reservations. By the way, we also provide take-out food: our delicious cold cuts, champagne, wine, beer or a packed lunch for an outing.

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